SHIPPING & DELIVERY

SHIPPING WITHIN AUSTRALIA

All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Shipping within Australia will take approximately 3 - 5  working days for all orders. For delivery within Australia we use Australia Post and Fastway Couriers.

For domestic delivery, you should receive your order within 3 -5 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you.

Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact us if you have any questions about your order

SHIPPING INTERNATIONALLY

MMA Factory ships to most destinations around the world and we use Australia Post International trackable service for all our international orders.

Please note: we do not deliver to international PO BOX addresses. For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information. 

For International delivery, you should receive your order within 10 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you.

Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact us if you have any questions about your order

CAN I TRACK MY ORDER?

Yes, your order can be tracked. On the day your order is despatched we’ll send you an email which will include a tracking number so you can follow your order through to delivery.

You can track your order anytime at auspost.com.au/track/ using the tracking number supplied in your Order Confirmation email.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

For domestic delivery, you should receive your order within 3 -5 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you.

For International delivery, you should receive your order within 10 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you.

Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact us if you have any questions about your order.

A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up.

If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery instructions as you are checking out.

 

DO YOU DELIVER TO WORK ADDRESSES?

We can deliver to your home or work address.

If you would like your order to be delivered to your workplace, please enter the company name at checkout.

 

IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?

If there is a problem with your order, please email us at info@mmafactory.com

 

WHAT DO I DO IF I HAVENT RECEIVED MY ORDER CONFIRMATION EMAIL?

Once you submit payment, you will receive an email to confirm your order. If you dont receive this, be sure to check your junk or spam folder.

If you are unable to locate this, please email us at info@mmafactory.com

 

WHAT IS YOUR RETURNS POLICY?

Please click here to read our full Returns Policy.

 

HAS MY ORDER BEEN DESPATCHED YET?

We will send you a confirmation email with a tracking number as soon as your order has been despatched.  

Please note, gift card only orders are sent via Australia Post (Express Post) so you will not receive a tracking code in the confirmation email. If you want to check on the delivery of this order, please contact us

If you haven’t received a confirmation email within 3 business days of placing your order, please contact us

 

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT ONLINE?

We accept the following payments methods online:

  • Visa
  • MasterCard
  • American Express
  • PayPal

 Unfortunately, we do not accept Diners Club, cheques, or over the phone payments.

 

I’M NOT SURE IF MY PAYMENT WENT THROUGH, HOW CAN I CHECK?

If the order confirmation page appeared after your payment and you received an order confirmation email then your payment has gone through.

If you’re still unsure, please contact your bank for further information.

 

MY PAYMENT HAS BEEN DECLINED

Please double check that the card details you supplied (including the expiry date, card type and CCV number) are all correct. Otherwise you can enter the details of another card and try again.

 If the problem persists you can contact your bank for details of why the payment was declined.

 

WHAT CURRENCY DO YOU USE FOR ONLINE PURCHASES?

All prices are in Australian dollars and you will be charged in Australian dollars.

 

 

GIFT PURCHASES

CAN I PURCHASE AND USE A GIFT CARD ONLINE?

We do sell gift cards online.  

Please note, our gift cards are non-transferable and cannot be redeemed for cash. Gift cards are valid for a twelve month period and can be used in conjunction with any sale. 

 

SIZING

HOW DO I KNOW WHAT SIZE I AM?

We want to ensure that all your purchases fit and look great. For help with choosing the best fit, please refer to our Size Guide which you can find on our product pages.

 

WHAT SIZE RANGE DOES MMA FACTORY STOCK?

MMA Factory currently stocks sizes XS to XXXL in our clothing

Our footwear range is available in sizes 6 to 14 

For help with choosing the best fit, please refer to our Size Guide which you can find on our product pages.

 

MAILING LIST

HOW DO I SIGN UP TO RECEIVE MMA FACTORY EMAILS?

To sign up to receive MMA Factory emails, please enter your details at the bottom of the home page.You’ll be the first to know about our latest gear, special offers, sales and store news. 

Please be aware that signing up for our email updates is not the same as creating an online account for online shopping.

 

DOES MMA FACTORY HAVE A REWARDS OR VIP PROGRAM?

Not right now but watch this space and be sure to follow us on social media and sign up for our newsletter so you can be first to hear about flash offers.

 

SITE HELP

HOW DO I UPDATE MY PERSONAL DETAILS?

To update any of your personal details, please log in to your account. You can then edit your personal information.

If you are having trouble, please call us on 97291170, 9am-5pm AEST, Monday-Friday or contact us 

 

I CAN’T SIGN INTO MY ACCOUNT?

If you’re having trouble signing in with your email address or password, please check you’re using the same email address and password you used when you created your account.

If you can't remember your password, please click the ‘Forgotten password?’ link. An email will be sent to you with instructions on how to change your password.

You can also change your password, email address or any of your other details by logging in to your account.

If you’re still having problems signing in to your account you may need to delete your cookies. A cookie is information stored by a user’s web browser and sometimes needs to be deleted to view a site properly.

Every browser has a different way of deleting your cookies. If you need help deleting your cookies please contact us 

 

I AM HAVING PROBLEMS ACCESSING OR BUYING FROM YOUR WEBSITE.

If you’re having problems, we suggest you check you have the latest updates for your operating system and the latest version browser installed.

If you’re still having problems, please contact us and we’ll try to help you. To help us resolve your issue, please include as many of the following details as possible:

  • Your Operating System (e.g. Windows 7, Mac OS X.)
  • Internet Browser (Internet Explorer, Chrome, Firefox, Safari)
  • The URL you were trying to access
  • When the problem occurred
  • Please copy and paste into the email any error message that appeared on the screen

 

 

 

SECURITY & PRIVACY

HOW SAFE IS SHOPPING ONLINE?

Protecting your personal information is extremely important to us, so you can shop assured in the knowledge that our site is secure. 

We use one of the most secure online ordering systems available and we’re constantly improving our software so we can offer you the highest possible security at all times.

We use industry-standard Secure Sockets Layer (SSL) technology which enables sensitive information such as your name, address and other critically sensitive information like your credit card details to be encrypted. Information passed between your computer and our site can’t be read if someone else intercepts it. This technology includes:

  • Authentication - this tells your browser your data is being sent to the correct computer server, and that the server is secure.
  • Encryption - this encodes the data, so it can’t be read by anyone other than the secure server.
  • Data Integrity - this checks the data being transferred hasn’t been altered.

Please also note that we do not sell or trade your personal information to any third party organisations or individuals.

For more information about your privacy, please see our Privacy Policy.

 

WHAT IS THE MMA FACTORY PRIVACY POLICY?

MMA Factory is committed to protecting your privacy. View our complete Privacy Policy.