We aim to process and deliver your orders quickly, safely, and reliably. Please read the policy below.
1. Order Processing Time
Orders are processed within 1–5 business days after payment confirmation.
No processing on weekends or public holidays. Delays may occur during peak periods.
2. Shipping Rates & Delivery Times
- Express (AU): 1–3 business days
- Standard (AU): 3–7 business days
- International: 7–21 business days
Shipping costs are calculated at checkout based on weight and location.
3. Shipping Locations
We ship Australia-wide and to selected international destinations.
If your location is unavailable at checkout, contact support.
4. Bulky & Oversized Goods
Includes items like punching bags, gym equipment, mats, racks, and large training gear.
4.1 Special Shipping Rates
Bulky items may incur extra freight charges based on size, weight, and location.
4.2 Freight Delivery
- Curbside / ground-floor delivery only
- Freight carrier scheduling required
- Assistance may be needed for unloading
4.3 Delivery Timeframes
- Metro: 5–10 business days
- Regional: 7–15+ business days
4.4 Access Requirements
Ensure correct contact details and accessible delivery location. Extra fees may apply for failed deliveries.
4.5 Additional Charges
- Difficult access (stairs, tight entry points)
- Re-delivery attempts
- Carrier storage fees
5. Order Tracking
You will receive a tracking number once your order is dispatched.
Bulky items may have separate freight tracking links.
6. Delays & Exceptions
- High order volumes
- Public holidays
- Courier delays
- Customs processing
- Incorrect address details
We are not responsible for third-party carrier delays.
7. Incorrect Address
Customers must provide accurate shipping details. We are not responsible for orders delivered to incorrect addresses.
8. Lost or Damaged Packages
Contact us within 7 days of delivery for lost or damaged items so we can assist with the courier investigation.
9. Contact Us
Email: support@mmafactory.com.au
Response Time: 1–2 business days
Thank you for shopping with MMA Factory.