If you wish to return an item simply because you change your mind we will exchange or refund provided you return it within 14 days from the date of purchase, unworn and in its original condition with labels/tickets attached and with our original receipt. This does not apply to mouth guards, groin protectors and swimwear. Sale items will only be exchanged for another size or colour, not refunded provided you return it within 14 days from the date of purchase, unworn and in its original condition with the labels/tickets attached and with our original receipt.
YOUR RIGHT TO A REFUND OF PURCHASE PRICE
You are entitled to a refund for items you purchase from MMA Factory if the item is:
(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
(b) not ‘of merchantable quality’, meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would,
And you return the item within a reasonable time after purchase and provide MMA Factory with proof of purchase, such as your original MMA Factory receipt or bank statement. If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price but you will be entitled to exchange the goods or have them repaired.
MMA Factory reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.
If you are entitled to a refund but you would prefer to exchange the item or receive a MMA Factory gift card of equivalent value to the item, MMA Factory is happy to exchange or give you the gift card instead of a refund
MMA FACTORY ‘CHANGE OF MIND POLICY’
MMA Factory is not legally obliged to give refunds of the purchase price or gift cards on items, or exchange them, simply because you have changed your mind about the purchase.
However, under our own MMA Factory ‘Change of Mind Policy’, if you simply change your mind we do offer a refund, exchange or gift card of value equivalent to the purchase price for most items provided that:
(a) you return the item within 14 days from the date of purchase (or for online purchases, from the date you receive it); and
(b) the item is unworn and in its original condition; and
(c) all original labels and tickets are attached to the item; and
(d) you provide an original MMA Factory tax invoice as proof of purchase; and
(e) sale merchandise will only be exchanged, not refunded.
The MMA Factory ‘Change of Mind Policy’ does NOT apply under any circumstances to purchases of the following items:
(a) mouth guards;
(b) groin pads;
(c) swim wear;
(d) training masks
HOW DO I RETURN SOMETHING I BOUGHT ONLINE
For online customers, the Returns Policy also applies; however please note the following terms and conditions:
If, for any reason, what you’ve purchased is not suitable we are happy to offer you a refund (or exchange in store only).
You must return any items within 14 days of receiving your order.
We can only accept returns if items are unworn and in their original condition with labels/tickets attached.
For hygiene reasons you cannot return mouth guards, groin pads and swim wear
For in store returns you must show your order confirmation email, which acts as your tax invoice
All returns must include your completed return form (included with your order)
All returns must comply with our full Returns Policy
Sale items will only be exchanged in store for another size or colour, not refunded, provided you return it within 14 days from the date of purchase, unworn and in its original condition with the labels/tickets attached and with our original receipt.
Please send your return and the completed return form to the address below:
MMA Factory Online Store
The Horsley Drive
We recommend you send your goods back using a trackable delivery service as we do not accept responsibility for items lost in transit. Once we receive your parcel we will process your return and you will receive a confirmation email. Refunds will be credited against your original method of payment, excluding any delivery charges.
If you have any further queries or require assistance, please contact us on (02) 9729 1170 9am – 5pm Monday to Friday, 10am-2pm Saturday EST or email us at email@example.com
CAN I RETURN A GIFT CARD
MMAFactory gift cards are non-refundable, non-transferable and cannot be redeemed for cash.
However, gift cards are valid for a twelve month period and can be used in conjunction with any sale in store.